Process Mapper ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our AI-powered process discovery and transformation platform.
When you create an account, we collect your name, email address, and organization details. If you subscribe to a paid plan, payment information is processed securely by our payment provider (Stripe).
Our platform conducts AI-powered voice interviews with your team members. We collect audio recordings, transcripts, and the AI-generated analysis derived from these interviews. This data is processed to generate process maps, opportunity scores, and recommendations.
You may upload organizational context documents to improve interview quality. These documents are stored securely and associated with your account.
We collect information about how you interact with our platform, including pages visited, features used, and credit consumption.
We retain your data for as long as your account is active or as needed to provide services. Interview recordings and transcripts are retained for the duration of the associated project. You may request deletion of your data at any time.
We do not sell your personal information to third parties. We may share data with:
We implement industry-standard security measures including encryption in transit and at rest, role-based access controls, and regular security audits. Voice recordings and transcripts are stored in isolated, encrypted storage buckets.
Authorized personnel, including platform administrators, may access your data as necessary for service delivery, technical support, troubleshooting, and ensuring platform integrity. Such access is logged, limited to what is required, and governed by internal data handling policies.
You have the right to:
Our service is designed for business use and is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a person under 18, we will take steps to delete such information promptly.
This Privacy Policy shall be governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDPA). Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the platform.
For privacy-related questions or requests, contact us at
support@process-mapper.com